Terms and Conditions
SMOKIN’ OAK BARBECUE TERMS AND CONDITIONS
Thank you for choosing Smokin’ Oak Barbecue.
Our goal is to offer you a friendly, high quality and professional catering service. We aim to ensure you’re getting the best experience and value for your event.
Please take the time to read and understand our terms and conditions.
SECTION 1 – GENERAL
- 1.1 Contact
- 1.2 Payment information
SECTION 2 – CATERING
- 2.1 General
- 2.2 Drop off catering
- 2.3 Onsite catering
- 2.4 Cook onsite catering
- 2.5 Numbers and servings
- 2.6 Pricing
- 2.7 Bookings and deposit
- 2.8 Additional Fees
- 2.9 Payment
- 3.0 Travel
- 3.1 Changes and special dietary requirements
- 3.2 Cancellations Terms and Conditions
GENERAL:
1.1 Contact
All correspondence with Smokin’ Oak Barbecue in relation to services we currently offer, or requests to offer services, can be made in writing to contact@smokinoak.co.nz or by phone to 021 992 936.
1.2 Payment information
All payments to be made to:
BNZ
Mile Marker 66 Ltd (trading as Smokin’ Oak Barbecue)
02-0316-0672399-000
Payment details and due dates will be detailed in our sales invoice and are as per sections 2.4 and 2.5 of this documents.
SECTION 2 – CATERING:
2.1 General
Smokin Oak Barbecue offers either drop off, onsite buffet, or the full cook and serve onsite experience catering.
Drop off catered food is delivered to the person who made the booking, or their designate, at the agreed upon date, time, and location.
While we always endeavour to deliver food hot and in a timely and professional manner, there may be instances where events out of our control affect delivery. Roadworks, bad weather, road closures or unexpected heavy traffic for example.
While Smokin Oak Barbecue takes no responsibility for factors outside of our control we will contact the person/s who made the booking, or their designate as soon as possible to inform of amended time of arrival.
If on-site catering is required, the event organizer is to provide a suitable area in which to set up as well as power and water provisions. Our onsite catering is a self-serve buffet style service. Smokin Oak Barbecue will provide serviettes, disposable cutlery and plates, serving utensils and Bain Maries. Proper cutlery and/or crockery is provided by request only on a case-by-case basis.
All catered food is intended for consumption on the day of the event. Smokin Oak Barbecue takes no responsibility for the storage and/or consumption of catered food any date after the day of the event. It is the responsibility of the Client to ensure that food is treated and stored with food safety in mind.
There may be instances where Matt and Heather may not cater your event in person. In those instances, your event will be staffed by Smokin’ Oak Barbecue employees. Rest assured that if this is the case, it will be communicated to you, and you will still receive the same quality catering we always provide.
2.2 Drop off catering
Drop off catering is delivered in ecofriendly catering trays and foil pans for hot food. Napkins, along with disposable plates and cutlery are provided.
For our buffet barbecue meat menu drop off, a minimum number of 30 guests applies.
For our lunch time drop off menu, a minimum number of 10 guests applies.
2.3 Onsite catering
If on-site catering is required, the event organizer is to provide a suitable area in which to set up as well as power and water provisions.
Our onsite catering is a self-serve buffet style service.
Provide are serviettes, disposable cutlery and plates, serving utensils and Bain Maries as well as tables to serve on.
Proper cutlery and/or crockery is provided by request only on a case-by-case basis.
A minimum number of 50 applies for onsite buffet catering.
2.4 Cook onsite catering.
Should the client wish to have the smoker onsite to provide cook onsite catering, the following considerations need to be made:
If on-site catering is required, the event organizer is to provide a suitable area in which to set up as well as power and water provisions.
To effectively set up the smoker for onsite cooking a flat area of 6m x 3m is required. In addition to this, further considerations need to be made to factors as the ability of the smoker in tow to be able to effectively as easily access and leave the area in which the smoker is to be set up, any steep or loose gravel roads leading to the area the smoker is to be set up, and any other factors that may impact of effect the ability of the smoker to be able to arrive and be set up on site.
Smokin; Oak Barbecue may request photos or video of the area in order to effectively assess the ability of the smoker to be used onsite.
Smokin’ Oak Barbecue reserves the right to refuse onsite cooking should we deem the area inaccessible or unsafe.
Our onsite catering is a self-serve buffet style service.
Provide are serviettes, disposable cutlery and plates, serving utensils and Bain Maries as well as tables to serve on.
Proper cutlery and/or crockery is provided by request only on a case-by-case basis.
A minimum number of 50 applies for cook onsite buffet catering.
An addition fee of $300 applies for the use of the smoker onsite as per section 2.8 of this document.
2.5 Numbers and servings
Minimum numbers for drop-off and on-site catering apply.
For our buffet barbecue meat menu drop off, a minimum number of 30 guests applies.
For our lunch time drop off menu, a minimum number of 10 guests applies.
For our onsite and cook onsite catering a minimum of number of 50 guests applies.
Servings are based on a standard serving size for one adult and do not account for excessive consumption.
2.6 Pricing
Our pricing is based on current wholesale costs and availability. While we will do all we can to keep pricing consistent, our costs are affected by things such as inflation and availability. Therefore, pricing may vary from time to time.
Per-head pricing is for the food only. Additional fees and labour costs may apply as per section 2.8 of this document.
2.7 Bookings and deposits
All bookings are to be made through the Smokin’ Oak Barbecue website, or via the contact details in Section 1.1 of this document.
All bookings require a 30% deposit to secure the booking date. Bookings are not confirmed until the deposit is received and catering agreement signed.
Final numbers and menu options are required no later than fourteen (14) days prior to the event.
Bookings on public holidays incur a 15% surcharge.
2.8 Additional Fees
Your booking may be subject to additional fees depending on the event location, size of event, menu items, or other.
Other fees may include but are not limited to.
- Cook onsite fee (smoker on site) – $300
- Travel – As per section 3.0 of this document
- Accommodation – $250 per night per every two staff members
- Staffing – $40 per hour per staff member
2.9 Payment
Final payment is to be paid no later than 7 days prior to the event.
Smokin’ Oak Barbecue reserves the right to refuse service should payment not be made within the specified time frame without prior arrangements.
See section 1.2 for payment details.
3.0 Travel
Travel outside the Morrinsville township is charged at $1.50 per kilometre.
3.1 Changes and special dietary requirements
Any menu changes to a booking must be made no later than fourteen (14) days prior to the booking date. Late changes may result in additional fees.
Special dietary requirements may be requested. While we take all practicable steps to minimize risk, we cannot guarantee the complete avoidance of cross contamination. If you have any concerns about dietary requirements or allergies, please contact us to discuss further.
3.2 Cancellations
We understand that situations arise, plans change and there may be times where cancellations need to be made.
Please take note of our cancellation policies below.
Cancellations made more than 12 weeks prior to the event – 50% of deposit refunded
Cancellations within 12 weeks of event – Non-refundable deposit
Cancellations within 2 weeks of event – Fee of 50% of booking cost
Cancellations are made via the contact details in Section 1.1 of this document.
