Terms and Conditions
Thank you for choosing Smokin’ Oak Barbecue.
Our goal is to offer you a friendly, high quality and professional catering service. We aim to ensure you’re getting the best experience and value for your event.
Please take the time to read and understand our terms and conditions.
SECTION 1 – GENERAL
- 1.1 Contact
- 1.2 Payment information
SECTION 2 – CATERING
- 2.1 General
- 2.2 Numbers and servings
- 2.3 Pricing
- 2.4 Bookings and deposit
- 2.5 Additional Fees
- 2.6 Payment
- 2.7 Travel
- 2.8 Changes and special dietary requirements
- 2.9 Cancellations Terms and Conditions
GENERAL:
1.1 Contact
All correspondence with Smokin’ Oak Barbecue in relation to services we currently offer, or requests to offer services, can be made in writing to contact@smokinoak.co.nz or by phone to 021 992 936.
1.2 Payment information
All payments to be made to:
BNZ
Mile Marker 66 Ltd (trading as Smokin’ Oak Barbecue)
02-0316-0672399-000
Payment details and due dates will be detailed in our sales invoice and are as per sections 2.4 and 2.5 of this document.
SECTION 2 – CATERING:
2.1 General
Smokin Oak Barbecue offers either drop off or onsite buffet style catering or the full cook and serve onsite experience. Drop off catered food is delivered to the person who made the booking, or their designate, at the agreed upon date, time, and location.
While we always endeavour to deliver food hot and in a timely and professional manner, there may be instances where events out of our control affect delivery. Roadworks, bad weather, road closures or unexpected heavy traffic for example.
While Smokin Oak Barbecue takes no responsibility for factors outside of our control we will contact the person/s who made the booking, or their designate as soon as possible to inform of amended time of arrival.
If on-site catering is required, the event organizer is to provide a suitable area in which to set up as well as power and water provisions. Our onsite catering is a self-serve buffet style service. Smokin Oak Barbecue will provide serviettes, disposable cutlery and plates, serving utensils and Bain Maries. Proper cutlery and/or crockery is provided by request only on a case-by-case basis.
Any equipment left onsite such as tables, serving utensils or Bain Maries falls under the responsibility of the event organizer. All equipment left behind is to be returned withing 5 working days of the event and in the same condition it was delivered in. Failure to do this may result in additional fees.
All catered food is intended for consumption on the day of the event. Smokin Oak Barbecue takes no responsibility for the storage and/or consumption of catered food any date after the day of the event.
There may be instances where Matt and Heather may not cater your event in person. In those instances, your event will be staffed by Smokin’ Oak Barbecue employees. Rest assured that if this is the case, it will be communicated to you, and you will still receive the same quality catering we always provide.
2.2 Numbers and servings
Minimum numbers for drop-off and on-site catering apply. 30 serves drop off only catering, 50 serves for on-site catering and buffet – cooked off-site, and 80 serves for on-site catering and buffet – cooked on site.
Servings are based on a standard serving size for one adult and do not account for excessive consumption.
2.3 Pricing
Our pricing is based on current wholesale costs and availability. While we will do all we can to keep pricing consistent, our costs are affected by things such as inflation and availability. Therefore, pricing may vary from time to time.
Per-head pricing is for the food only. Additional fees and labour costs may apply as per section 2.5 of this document.
2.4 Bookings and deposits
All bookings are to be made through the Smokin’ Oak Barbecue website, or via the contact details in Section 1.1 of this document.
All bookings require a 30% deposit to secure the booking date. Bookings are not confirmed until the deposit is received. Bookings on public holidays incur a 15% surcharge.
2.5 Additional Fees
Your booking may be subject to additional fees depending on the event location, size of event, menu items, or other.
Other fees may include but are not limited to.
- Cook onsite fee (smoker on site) – $300
- Travel – As per section 2.7 of this document
- Accommodation – $250 per night per every two staff members
- Staffing – $40 per hour per staff member
2.6 Payment
Final payment is to be paid no later than 7 days prior to the event. Failure to make payment in full within this time frame may impact on our ability to provide your catering service.
See section 1.2 for payment details.
2.7 Travel
Travel is charged at $1.20 per kilometre.
2.8 Changes and special dietary requirements
Any menu changes to a booking must be made no later than 2 weeks prior to the booking date. Late changes may result in additional costs.
Special dietary requirements may be requested. While we will do all we can to meet your requirements, Smokin’ Oak Barbecue does not guarantee all dietary needs can be met. Special requirements may result in additional costs.
2.9 Cancellations
We understand that situations arise, plans change and there may be times where cancellations need to be made.
Please take note of our cancellation policies below.
Cancellations made more than 12 weeks prior to the event – 50% of deposit refunded
Cancellations within 12 weeks of event – Non-refundable deposit
Cancellations within 2 weeks of event – Fee of 50% of booking cost
Cancellations are made via the contact details in Section 1.1 of this document.
